1. Shipping Policy
1.1 Order Processing Time
Orders are typically processed within 3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.
1.2 Shipping Methods and Rates
1.2.1 Domestic Shipping
We offer domestic shipping within South Africa. Rates and delivery times vary based on the selected shipping method.
1.2.2 International Shipping
We do not provide international shipping .
1.2.3 Shipping Rates
Shipping rates are calculated based on package weight and the selected shipping method. View costs during checkout before completing your purchase.
1.3 Delivery Timeframes
1.3.1 Domestic Orders
Domestic orders typically arrive within 2-3 business days from shipment, depending on the chosen shipping method.
1.4 Order Tracking
Receive a confirmation email with tracking information once your order ships. Track your order using the provided tracking number.
1.5 Shipping Delays
While we aim for timely delivery, unforeseen circumstances may cause delays. Your understanding is appreciated.
1.6 Address Accuracy
Provide accurate shipping information as we’re not responsible for lost shipments due to incorrect addresses.
1.8 Shipping Policy Changes
We reserve the right to update our shipping policy. Changes are effective immediately upon posting on our website.
2. Refund and Return Policy
2.1 Returns
If unsatisfied with your purchase, you may be eligible for a return. Review our Refund Policy for details on the process and eligibility criteria.
2.2 Exchanges
We may offer exchanges for certain products. See our Refund Policy for information on the exchange process.
2.3 Refund Policy
Review our Refund Policy for detailed information on returns, eligibility criteria, and refund timelines.
2.4 Refund Process
Follow the steps outlined in our Refund Policy to initiate the refund process.
2.5 Refund Delays
Refunds may be subject to delays. We appreciate your patience during this process.
2.6 Refund Policy Changes
We reserve the right to update our refund policy. Changes are effective immediately upon posting on our website.
Contact Information
For questions or concerns regarding our Shipping, Refunds, and Returns Policies, contact us at hello@loveUmore.co.za.
