Shipping, Refunds and Returns Policy

1. Shipping Policy

1.1 Order Processing Time

Orders are typically processed within 3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.

1.2 Shipping Methods and Rates

1.2.1 Domestic Shipping

We offer domestic shipping within South Africa. Rates and delivery times vary based on the selected shipping method.

1.2.2 International Shipping

We do not provide international shipping .

1.2.3 Shipping Rates

Shipping rates are calculated based on package weight and the selected shipping method. View costs during checkout before completing your purchase.

1.3 Delivery Timeframes

1.3.1 Domestic Orders

Domestic orders typically arrive within 2-3 business days from shipment, depending on the chosen shipping method.

1.4 Order Tracking

Receive a confirmation email with tracking information once your order ships. Track your order using the provided tracking number.

1.5 Shipping Delays

While we aim for timely delivery, unforeseen circumstances may cause delays. Your understanding is appreciated.

1.6 Address Accuracy

Provide accurate shipping information as we’re not responsible for lost shipments due to incorrect addresses.

1.8 Shipping Policy Changes

We reserve the right to update our shipping policy. Changes are effective immediately upon posting on our website.

2. Refund and Return Policy

2.1 Returns

If unsatisfied with your purchase, you may be eligible for a return. Review our Refund Policy for details on the process and eligibility criteria.

2.2 Exchanges

We may offer exchanges for certain products. See our Refund Policy for information on the exchange process.

2.3 Refund Policy

Review our Refund Policy for detailed information on returns, eligibility criteria, and refund timelines.

2.4 Refund Process

Follow the steps outlined in our Refund Policy to initiate the refund process.

2.5 Refund Delays

Refunds may be subject to delays. We appreciate your patience during this process.

2.6 Refund Policy Changes

We reserve the right to update our refund policy. Changes are effective immediately upon posting on our website.

Contact Information

For questions or concerns regarding our Shipping, Refunds, and Returns Policies, contact us at hello@loveUmore.co.za.

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